Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for AAdvantage Cash communications including digital/web, email, internal systems, and social media to ensure Flight Attendants and their leadership teams stay plugged into the AAdvantage Cash Program.
• Support roadshow scheduling and attendance, program rule adherence, program updates, customer offer changes, and Flight Attendant promotions.
• This role is a part of the Policies and Procedures team within our Inflight group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Serve as a key liaison between Citibank partners, and the Inflight organization to support alignment, execution and communication.
• Support strategy and execution of the AAdvantage Cash program by partnering with Inflight leadership and cross-functional teams to drive awareness and engagement.
• Collaborate with Citi co-brand to identify and support new business initiatives that enhance program participation among Flight Attendants and Base Leadership.
• Develop, analyze and present program insights and recommendations in executive-ready format.
• Coordinate logistics and compliance for program activities, including Special Assignment pay, in partnership with internal teams and Citi.
• Support and participate in program activations and events, including but not limited to roadshows, training sessions, and ambassador initiatives.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree in Business, Marketing, or equivalent training/experience
• 3+ years of Inflight experience or relevant experience
• Ability to travel, up to 60%
• Proven ability to collaborate across multi-functional teams
• Project management experience with ability to lead, organize and prioritize projects with internal & external stakeholders

Preferred Qualifications- Education & Prior Job Experience

• High level of initiative and proven experience in managing a large workload and changing priorities with limited direction and ease 
• Prior experience in airline/hotel food and beverage, restaurants, catering, financial / credit card industry, purchasing, Inflight, or food retail industry a plus.

Skills, Licenses & Certifications

• Ability to manage multiple priorities and deliver high‑quality work accurately under tight deadlines.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), with experience creating executive‑level presentations and materials.
• Strong communication and presentation skills, with the ability to engage audiences across all levels, including senior leadership and frontline teams.
• Demonstrated ability to analyze complex business issues and translate them into clear, actionable insights.
• Results‑oriented, highly organized, and self‑motivated, with strong emotional intelligence and the ability to work effectively both independently and collaboratively.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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