Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role serves as the enterprise owner of the Drug and Alcohol Follow‑Up and 2nd Chance Program and is accountable for the most compliance‑critical and enforcement‑sensitive elements of the company’s drug and alcohol testing program. The Supervisor exercises judgment over positive test resolution, refusals, return‑to‑duty eligibility, and follow‑up testing compliance in accordance with 49 Code of Federal Regulations Part 40 (49 CFR Part 40) and 14 Code of Federal Regulations Part 120 (14 CFR Part 120).

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Own and govern all processes related to verified positive drug and alcohol tests, refusals, cancelled tests, and related regulatory determinations under 49 CFR Part 40 and the company’s Designated Employer Representative (DER).
• Serve as program owner for the Drug and Alcohol 2nd Chance Program, overseeing Substance Abuse Professional (SAP) engagement, treatment verification, return‑to‑duty eligibility, and follow‑up testing plans.
• Exercise regulatory judgment to authorize or deny return to safety‑sensitive duties based on strict adherence to Department of Transportation (DOT) and FAA requirements.
• Ensure all case documentation, determinations, and testing records are accurate, complete, timely, and audit‑ready.
• Lead, coach, and hold accountable a team responsible for high‑risk case management, documentation integrity, and compliance execution.
• Coordinate closely with Third Party Administrators (TPAs), Medical Review Officers (MROs), SAP vendors, Legal, Labor, and internal stakeholders to ensure regulatory requirements are met without exception.
• Identify systemic risk, repeat findings, and compliance trends, and implement corrective actions to prevent recurrence of non‑compliance.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree
• 4 years of experience in a compliance, regulatory, or risk‑based role.
• Demonstrated experience managing DOT or FAA regulated programs, preferably involving drug and alcohol testing or safety‑sensitive functions.

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Human Resources, Business, Safety, or a related field, or equivalent experience.
• 5 years of experience in DOT or FAA regulatory compliance, audit response, or enforcement‑sensitive program management.
• Direct experience managing positive test resolution, return‑to‑duty determinations, and follow‑up testing programs.

Skills, Licenses & Certifications

• In‑depth knowledge of DOT drug and alcohol testing regulations, including 49 CFR Part 40 and 14 CFR Part 120, with specific expertise in positive test handling, refusals, return‑to‑duty, and follow‑up testing requirements.
• Strong understanding of FAA Drug Abatement inspection expectations, audit methodologies, and enforcement risk.
• Advanced regulatory interpretation skills with the ability to apply complex requirements to real‑world operational scenarios.
• Leadership and team development skills
• Analytical and problem‑solving abilities
• Strong understanding of complex rules-based processes and the ability to interpret and apply policy or contract language.
• Proficiency with Microsoft Office tools, particularly Excel.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment.
• Strong interpersonal skills with the ability to collaborate across departments.
• Strong communication skills
• Ability to interpret and apply complex rules and contractual language
• Attention to detail and commitment to accuracy
• Process improvement mindset
• Ability to work with sensitive and confidential information

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Flexible hours

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