Job Description
We are looking for a highly organized and customer-oriented Service Operation Specialist to join our Service team. The role plays a key part in ensuring efficient service operations, supporting field engineers, and delivering excellent customer experience through accurate order processing and proactive coordination.
In This Role Your Main Accountabilities Will Be - Process customer orders for invoicing accurately and in a timely manner
- Create customer quotations and follow up to ensure purchase order receipt
- Process completed work orders from Field Service Engineers
- Handle spare parts returns and arrange logistics collections when required
- Maintain and monitor Service Inventory levels
- Manage credit resolutions in line with Credit Control department requirements
- Collaborate closely with the Service team to ensure all transactions are completed on schedule
- Identify opportunities for process improvement and support continuous improvement initiatives
Requirements To make the above work, we are looking for a professional who has a strong customer-oriented mindset and problem-solving approach. Other essential requirements: - Strong coordination and multitasking abilities
- Solid educational background or proven experience in a similar role
- Fluent spoken and written English
- Adaptability to changing priorities, requirements, and deadlines
- Excellent communication and interpersonal skills
- Proactive, hands-on attitude with the ability to take initiative
- Passion for quality and continuous improvement
- Experience with SAP
- Experience with Salesforce Service Cloud (SFDC)
What’s in it for you? Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.
About ABB E-mobility ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.
Job Tags
Remote job, Full time