Job Description

NOW HIRING FOR OAKLAND AND SAN FRANCISCO POSITIONS.

At Urbana ( we are passionate about improving lives by helping people get the most out of cannabis. We are looking for people who take pride in providing exceptional customer service and ensuring that everyone feels welcome in our stores and lounges.

Urbana was voted one most beautiful cannabis dispensaries in America, a top-10 dispensary in Northern California and “One the best dispensaries to visit with your Mom” (which says a lot about our service and style).

At Urbana our Greeter/Guard set the tone for our customer's entire experience. If you enjoy greeting and meeting an incredibly diverse group of customers, starting their experience in our stores on a positive note, and taking ownership of the safety and security of your team we would love to meet you. 

Our dispensaries and lounges are fast-paced and upbeat environments. We offer competitive wages, benefits and a flexible schedule.

• Full-time or part-time positions
• Flexible scheduling
• Cannabis training provided

No cannabis dispensary experience is required--just a great attitude, a love of people, a commitment to safety, an outgoing personality and a California Guard Card. 

Loss Prevention/Security team members that have worked at clubs, restaurants, hotels, grocery stores or special events are a perfect match for our busy stores and are encouraged to apply. 

Importantly, this role requires you to stand for the entire shift in outdoor San Francisco weather conditions and welcome each guest to our stores

RESPONSIBILITIES :

• Remain in compliance with all city, state regulations
• Create and sustain a climate of industry-leading safety and facility integrity
• Welcome each guest at retail stores with warmth and positivity
• Provide excellent customer service to each retail store guest
• Be an ambassador to the neighborhood and comfortable with handing out dog treats
• Greet passersby on the street and inform them of our store hours, promos and specials
• Complete all assigned duties, ensuring that all procedures are carried out to departmental standards, including all associated opening and closing duties as needed. 
  • Utilize opening and closing checklists.
• Develop a strong understanding of security and retail operations. 
• Ensure that retail stores are prepared to prevent, defend and/or respond to any criminal activity, system failure or medical emergency
• Follow all security procedures, including but not limited to: 
  • Monitor and ensure safety of the retail and lounge spaces, ensure safety of staff, vendors, and customers, check IDs, ensure asset protection, answer all questions accurately, maintain security of the store throughout service
  • De-escalate situations and alert management to address the situation together.
  • Refrain from using force except to push away a suspect from harming them physically.
    
  • Patrol the block, pick up trash, and circulate through the lounge.
• Observe and report all breaches of security to management immediately.
• Maintain a working knowledge of all cannabis selections and products available in the store.
• Monitor retail floor and lounge to ensure optimum customer service and perform loss prevention
• Arrive on time and take scheduled breaks for each shift.
• Participate in continuing education.
• Monitor customer activities for conditions that require immediate management response for safety. Communicate and respond to any situation with the guidance of management.

REQUIREMENTS

• Must 21 years of age or older
• Valid California Guard Card. If you don't have a guard card we can help get you one.
• Remain in uniform, well-groomed, polished and professional at all times.
• High school diploma or GED
  

We offer flexible schedules and one of the best compensation packages in the fast-growing cannabis industry.

COMPENSATION & BENEFITS:

• Competitive hourly rate
• Health, dental and vision insurance with a choice of carriers and 80% employer contribution for full-time employees
• Life insurance paid for by employer
• Paid vacation for full-time employees
• Employee discounts
• Product Education
• Commuter Benefits
• Group social activities

Priority consideration is extended to applicants that meet at least three of the following criteria, so please identify yourself in an introductory email as an "equity applicant" if :

(A) At the time of application, you are a member of a household that earns no more than 80% of the San Francisco or Oakland Area Median Income, adjusted for household size;

(B) During the period 1971-2016, you were arrested for, convicted of, or adjudged to be a ward of the juvenile court for any crime under the laws of California or any other jurisdiction relating to the sale, possession, use, manufacture, or cultivation of Cannabis;

(C) Since 1995, you experienced housing insecurity in San Francisco or Oakland, as evidenced by eviction, foreclosure, or revocation of housing subsidy;

(D) You have or had parent, sibling, or child, who during the period 1971-2016, was arrested for, convicted of, or adjudged to be a ward of the juvenile court for any crime under the laws of California or any other jurisdiction relating to the sale, possession, use, manufacture, or cultivation of Cannabis;

(E) You attended a school under the jurisdiction of the San Francisco or Oakland Unified School District for five years, either consecutively or in total, during the period 1971-2016; or

(F) During the period of 1971-2016, you lived for at least five years, either consecutively or in total, in San Francisco or Oakland census tracts where at least 17% of the households had incomes at or below the federal poverty level, as determined by the Director.

All employment services for Urbana retail locations are provided by Good Living Services, Inc., an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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