Job Description

JOB OPENING — Live Chat Agent ADF Medical Services Inc.

We're hiring an energetic and professional Live Chat Agent to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills — this role is perfect for you.

Role: Live Chat Agent

Department: Customer Support & Patient Services

Location: Fully Remote Type: Full-Time / Part-Time

Requirements

What You'll Do:

• Respond to patient and client inquiries instantly through our live chat system
• Provide helpful and accurate information on services, appointments, billing, and support
• Manage multiple live chat conversations simultaneously with speed and professionalism
• Log and document all chat interactions accurately in our CRM system
• Identify and escalate urgent or unresolved issues to the appropriate team
• Deliver a consistently positive and professional patient experience in every chat
• Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Benefits

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options including evenings and weekends
• Supportive team environment and ongoing coaching
• Career growth and advancement opportunities within ADF Medical Services

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