Job Description

Hotel Front Desk Mission Statement

"To provide guest with an exceptional hotel experience by providing a pleasant check in, within a timely manner, while accommodating any special requests to meet all of their traveling needs.

Starting Hourly Rate $17.00hr.  

Hotel Front Desk Clerk duties and responsibilities

Hotel Front Desk Clerks provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Clerks have the following responsibilities:

• Check in guests & provide them with directions to their room
• Inform guests of all on-site amenities and any relevant information that is needed to use them
• Answering phones professionally
• Create reservations over the phone and in person
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
• From time to time, performs Administrative & clerical work as requested.

Hotel Front Desk Clerk skills and qualifications

A successful Hotel Front Desk Clerk will have various prerequisite skills and qualifications, including:

• Minimum of High School diploma
• Basic knowledge of computers. - use computers to check in guests, create invoices and manage online bookings
• Customer service skills
• Strong verbal and nonverbal communication skills
• Superior listening skills
• Front desk experience recommended

Requirements

• Standing for long periods of time
• Flexible working hours -schedule (8A-4P; 4P-12A; 12A-8A; and in between shifts when needed)
• Working Holidays and Weekends
• Bilingual is a plus

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