Job Description

JOB SUMMARY

Manages the daily operations of the Exhibit Hall/function space including set-up/tear-down, floor plan specifications and safety, utility sales/delivery, related building maintenance and capital improvements. Verifies that all outside vendors adhere to facility and local municipality regulations. Monitors outside vendors and hotel technical staff are following safe work practices. Directs the daily activities of the Exhibit Hall team. Forecasts Exhibit Hall revenues according to established guidelines accurately. Reviews floor plans and verify appropriate approvals obtained. Maintains floor plans, indemnification agreements and certificates of insurance as required by property. Maintains utility services, heating, cooling and lighting systems to maximize energy conservation measures. Maintains positive working relationships with outside vendors, local officials and labor. Monitors hotel package delivery to promote client satisfaction.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the event management, management operations, food and beverage, sales and marketing, or related professional area.

OR

• Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, management operations, food and beverage, sales and marketing, or related professional area

CORE WORK ACTIVITIES

Managing Exhibit Hall Operations

• Manages the daily operations of the Exhibit Hall/function space including set-up/tear-down, floor plan specifications and safety, utility sales/delivery, related building maintenance and capital improvements.

• Verifies that all outside vendors adhere to facility and local municipality regulations.

• Monitors outside vendors and hotel technical staff are following safe work practices.

• Directs the daily activities of the Exhibit Hall team.

• Reviews floor plans and verifies appropriate approvals are obtained.

• Maintains floor plans, indemnification agreements and certificates of insurance as required by property.

• Maintains utility services, heating, cooling and lighting systems to maximize energy conservation measures.

• Maintains positive working relationships with outside vendors, local officials and labor. Monitor hotel package delivery to promote client satisfaction.

• Conducts regular damage checks for the Exhibit Hall/function space.

• Schedules all repairs with Engineering and verify that repairs are made in a timely manner.

• Communicates scheduling requirements with Conference Services electrical and technical staff in installing and dismantling all client utilities.

• Participates in site and planning visits.

• Maintains familiarity with safety regulations to promote compliance with life safety codes.

Managing Profitability

• Forecasts Exhibit Hall revenues according to established guidelines accurately.

• Develops working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Manages department controllable expenses to achieve or exceed budgeted goals.

Providing Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Verifies employees understand expectations and parameters.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.

• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.

• Manages the performance of the Exhibit Hall team including annual performance evaluations, career planning and training requirements.

• Monitors employee attendance and records absences/tardiness.

• Helps direct supervisors to achieve their own development goals.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin your purpose,  belong to an amazing global​ team, and  become the best version of you.

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