Data Analyst
Required Skills
: Audit, Compliance, Governance
Location
: Atlanta
, Georgia
Duration
: Expected 03 month contract with possible extension
Job Description
Pay Rate: $49.51 – $58.29/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.
Featured Benefits:
Medical Insurance in compliance with the ACA
401(k)
Sick leave in compliance with applicable state, federal, and local laws
Job Description
We are seeking a detail-oriented and execution-focused Customer Domain Specialist to join the CX SWAT team.
This role is responsible for ensuring the accuracy, consistency, and integrity of the Customer Domain across systems, processes, and ongoing initiatives. Operating as part of a SWAT team, the specialist will focus on resolving data, system, and process discrepancies that impact customer information and downstream operations.
The role will act as a central control point across business and technology teams to ensure that customer data and related processes are reliable, aligned, and scalable.
Position Performance Measures:
Customer Data Accuracy Rate (%) – Target: ≥ 98% accuracy across key attributes (billing, shipping, pricing, tax, hierarchy)
SOP Compliance Rate (%) – Adherence to defined customer data governance processes
Number of audit gaps identified in customer domain processes
Approval Cycle Time -Time taken for customer data creation/modification approvals
Customer Domain Initiative Success Rate (%) -% of initiatives delivered on time and meeting defined objectives
Dependency Risk Mitigation (%) – % of risks/issues proactively identified and mitigated
Responsibilities
Customer Domain Ownership & Integrity
Own the accuracy and consistency of customer data across systems and platforms
Ensure alignment of customer records, hierarchies, and attributes across all touchpoints
Identify and resolve data discrepancies, duplication, and inconsistencies
Issue Resolution & SWAT Execution
Act as part of a CX SWAT team to investigate and resolve critical customer domain issues
Perform root cause analysis on system, data, and process-related defects
Drive quick resolution in collaboration with cross-functional teams
Data Governance & Controls
Establish and enforce data standards, definitions, and governance practices for the customer domain
Define and monitor data quality rules, validations, and controls
Partner with IT and data teams to ensure proper system configurations and data flows
Initiative Oversight (Customer Domain)
Review all in-flight initiatives impacting customer data and systems
Ensure changes align with defined data standards and do not introduce inconsistencies
Act as a gatekeeper for customer domain-related changes
Cross-Functional Coordination
Collaborate with product, engineering, operations, finance, and vendor teams
Ensure consistent understanding and usage of customer data across functions
Drive accountability for data quality and issue resolution
Monitoring & Reporting
Track and report on data quality metrics (accuracy, completeness, duplication, error rates)
Proactively identify risks and trends impacting customer data integrity
Provide regular updates to leadership on issue status and improvements
Process Standardization & Improvement
Define and document standard operating procedures for customer data management
Identify opportunities to streamline processes and reduce manual intervention
Drive continuous improvement in customer domain operations
Other duties as assigned
Qualifications
5+ years of experience in data management, business analysis, operations, or customer domain roles
Strong understanding of master data management (MDM) and data governance principles
Proven experience in data quality management, reconciliation, and issue resolution
Experience working with customer data platforms, ERP/CRM systems, or Customer 360 environments
Strong analytical and problem-solving skills with attention to detail
Experience in Agile/Scrum environments preferred
Retail or distribution industry experience is a plus
Excellent communication and stakeholder management skills
Required Details
Experience
: 5-6 Years
Travel Required
: No
Clearance Required
: No
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