Job Description

Description

EPMA is supporting a Houston-based energy client hiring a Competitive Insights & Community Engagement Manager to lead engagement across exclusive customer loyalty and research communities.

Title:Customer Community Engagement Manager

Type:Long term contract

Location:Houston, TX - Need to be onsite - 5 days a week

Industry:Energy

W2 Employment only 

What You'll Do

• Develop and manage the community engagement calendar for both the Loyalty Rewards and Research & Insights communities.
• Plan and execute engagement strategies that leverage our points-based systems to drive customer participation in retention-focused activities (e.g., enrolling in programs, referring new customers) and research activities (e.g., surveys, polls, video interviews).
• Coordinate with our community platform vendor to ensure seamless platform operation and to troubleshoot any technical issues.
• Collaborate with internal teams, including Marketing, IT, and program owners, to align community activities with broader business objectives and marketing campaigns.
• Monitor community health and engagement metrics, providing regular updates to stakeholders.
• Monitor and assess competitive metrics as input to other processes.

What We're Looking For

• Mid-level experience in community management, digital marketing, or a related field.
• Proven ability to plan and execute a content and engagement calendar for an online community.
• Excellent project management and organizational skills, with experience coordinating across multiple teams.
• Strong written and verbal communication skills.
• Comfort with Microsoft Office (especially Excel and PowerPoint).
• Familiarity with project management tools like Asana is a plus.
• Experience with digital experience analytics platforms like Adobe Analytics and Content Square is a plus.

HOW YOU'LL GROW AT EPMA

We believe in the investment of our people. Strong client results and company growth is a direct result of our focus on personal growth for every single employee. With regular reviews and measurable development plans, we help you focus on the skills and knowledge you need to succeed. From on-the-job learning to professional development programs, we help you to grow throughout your career and ready you for the opportunities that lie ahead.

EPMA'S CULTURE

BE INSPIRED our 10 core values are at the forefront of everything we do. We take pride in investing in the development of our people, because they are part of the EPMA family and DNA. Call us old fashioned, but we believe in building talent, and we take pride in preparing our future leaders and innovators. You will find a fun, exciting and rewarding career at EPMA.

ABOUT EPMA

Since 2010, EPMA has quickly earned credibility as a trusted leader in Project and Portfolio Management Services helping local businesses to Global 50 companies deliver projects with greater efficiency and success. Our ability to attract the most talented people and empower them to make a difference for our clients is part of what makes EPMA one of the Top Companies to work for in Texas, and one of the Best and Brightest companies to work for in the nation. We are also on the Inc. 5000 list as one of the fastest growing, privately held companies in America today.

EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind: EPMA is made up of a very diverse group of individuals representing a variety of backgrounds, perspectives, and skills. At EPMA, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. EPMA is proud to be an equal opportunity workplace.

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