Job Description

Req ID: 364982

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Azure Devops Engineer to join our team in Kota Kinabalu, Sabah (MY-12), Malaysia (MY).

Role Overview

The IT Specialist – Production Support is responsible for monitoring, release management, and incident management of Azure‑based IoT platforms. This role provides L1.5–L2 production support with end‑to‑end ownership of incidents, ensuring system reliability, availability, and SLA compliance in a 24x7 operational environment.

Key Responsibilities

• Monitor Azure cloud systems to ensure high availability and performance
• Perform L1.5–L2 support including deployment, rollback, and troubleshooting
• Manage and coordinate Major Incident Management bridges and escalations
• Own incidents end‑to‑end from detection through resolution and closure
• Escalate complex issues to Level 3 (Engineering / Development teams)
• Support 24x7 operations including on‑call and off‑hours crisis support
• Manage software and firmware releases (including OTA updates)
• Execute release processes from QA → Load Testing → Staging → Production
• Support CI/CD pipelines in agile development environments
• Implement and maintain monitoring, alerting, and logging systems
• Participate in Root Cause and Corrective Action (RCCA) activities
• Maintain operational documentation, runbooks, and best practices
• Perform security checks, access audits, and remediation activities
• Support platform migrations and New Product Introduction (NPI) onboarding

Required Qualifications

• Degree in Computer Science, Information Systems, or related field OR Azure Fundamentals certification
• Strong understanding of Microsoft Azure Cloud services
• Experience with PaaS and IaaS including VMs, Storage, Event Hub, AKS, Service Fabric, Cosmos DB, SQL Server, IoT Hub, Databricks, Key Vault, Data Lake
• Understanding of IoT concepts (telemetry, ingestion, processing, storage, reporting)
• Familiarity with DevOps tools: Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, GitHub, Ansible
• Knowledge of container orchestration platforms (Kubernetes)
• Scripting knowledge in PowerShell and/or Python
• Experience with monitoring tools such as Log Analytics, Splunk, ELK, Prometheus, Nagios, or Zabbix
• Comfortable working in Linux and Windows environments
• Strong English communication skills (written and verbal)

Key Skills

• Azure Cloud Operations & Troubleshooting
• Monitoring, Alerting & Incident Management
• Release & Deployment Management
• CI/CD Pipeline Support
• IoT Platform Support
• Automation & Scripting
• Problem Solving & Root Cause Analysis
• Strong collaboration and proactive operational mindset

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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